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Customer Service & Policies Details

  •  Kiran Prakashan Pvt Ltd Terms of Use and Service

    This web site (the Site) is published and maintained by, a company incorporated and existing in accordance with the laws of the Republic of India. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub-site (whether belonging to an `associate` of or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site. Sub-sites may contain such additional terms and conditions of use as may be set out in such sub-site. These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between and you with respect to your use of this Site.

    Site and its Contents

    This is only for your personal use. You shall not distribute exchange, modify, sell or transmit anything you copy from the site, including but not limited to the text, audio, video, and images for any commercial or business purpose. As long as you comply with the Terms and Conditions of Use, grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. To become a registered user you may be required to answer certain questions (mandatory or optional). You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate. Ownership.

    All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content. There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by or otherwise. By displaying them on this Site, is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. You may download such copy/copies of the Content to be used only by you for your personal use at home unless the sub-site you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.'s Rights

    In case you send any communications or materials to the Site by electronic mail or otherwise, such communications are, and will be treated by, as non-confidential. You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way uses such material. Other's Rights

    If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available herefrom, you shall not do any of the following:

    Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents therefore as may be required by law Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another's computer Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded Falsify the origin or source of software or other material contained in a file that is uploaded Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner

    User's Material

    You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libelous, obscene or profane material. may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates’s policies in any way. will fully cooperate with any law enforcement authorities or court order requesting or directing to disclose the identity of anyone posting such materials. Terms and Conditions for Cab Usage

    The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.

    Soiling or damaging the books and/or any other interiors of the book & Magazine. Misusing, soiling or damaging any of the products (goods).

    The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law. Without prejudice to the above, the Company makes no representation or warranty that:
    The Services will meet the customer's requirements;
    The Services will be uninterrupted, timely, secure, or error-free.
    The Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of service offered by company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems. 
    The Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. 
     If any passenger if misses the train or flight or bus, Company will not be liable for any compensation. The customer shall make an alternate arrangement if the cab has not reached due to any reason. The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company. 
    The Company shall be entitled at any time without giving any reason to terminate the booking of products done by the Customer. 
    The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the Company during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same. 
    If exchanging a book the Customer leaves any goods in the packet or has any complaint in respect of the Services or the use of the product, the Customer has to inform Company of the same in writing within 24hours of using the Services of Company. 

     However, the Company encourages you to notify it of any complaints that you may have against the goods and care of any that you may have hired using the Company's Services. 
    The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at on the date that Company may indicate that such addition, variation or amendment is to come into effect. 

    The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.

    The above mentioned terms and conditions of use and/or Agreement and the Privacy Policy constitute the entire agreement between the User(s) and KIRANPRAKASHAN.COM with respect to access to and use of the web site, products and the Services offered by KIRANPRAKASHAN.COM, superseding any prior written or oral agreements in relation to the same subject matter herein.


    The information contained in this website is for general information purposes only. The information is provided by KIRANPRAKASHAN.COM and its users and partners; while we try to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. disclaims all warranties of merchantability, relating to the information and description of the products, books  or any other product or service displayed on this website (including, without limitation, the pricing, photographs, list of amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers/operators. Products or any other ratings displayed on this website are intended as only general guidelines, and, Affiliates and their respective suppliers do not guarantee the accuracy of the ratings., its Affiliates and their respective suppliers make no guarantees about the availability of specific products and services you also acknowledge that through this Site, merely provides intermediary services in order to facilitate high quality services to you. is not the last-mile service provider to you and therefore, shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (Books rental operator, magazine operator or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site., its Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, and fitness for a particular purpose, title, and non-infringement. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website. Through this website you might be able to link to other websites which are not under the control of KIRANPRAKASHAN.COM. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, KIRAN PRAKASHAN Private Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. Other Provisions

    You may travel to certain destinations through certain routes which involve greater risks, entirely at your risk as to cost and consequences. requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking books to certain destinations through certain routes. By promoting (through discounts and deals) any booking to particular destinations through particular routes, does not represent or warrant that book to such point is advisable or without risk. does not accept liability for damages, losses, or delays that may result from delivery to such or any destinations., its Affiliates and their respective suppliers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any books rental operators or other suppliers for any personal injuries, death, property damage, or other damages or expenses resulting there from., Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. Privacy Policy

    KIRAN PRAKASHAN PRIVATE LIMITED is committed to ensuring that your privacy is protected. If you provide unique identifying information, such as name, address and other information to us, such information may be used for internal record keeping, various statistical and other purposes. If you visit our site by "clicking-through" from a site operated by one of our partners, and you have registered with that partner, then certain information about you that you have provided to that partner may be transmitted to us. You should review the privacy policy of the Web site from which you reached our site in order to determine what information was collected and how you agreed that our partner could use that information. will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). We will allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to. When you register with us, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you. From time to time, we may contact you for market research purposes. We may contact you by email, phone, fax or mail. We may change this policy from time to time by updating this section. You should check this section from time to time to keep yourself updated with the latest policy. This policy is effective from 1st April 2011. Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Use of Cookies

    Cookies help us provide you better service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies thought your browser setting, this may prevent you from taking full advantage of the website. General Provisions

    You agree to abide by the terms and conditions of purchase imposed by any supplier/operator with whom you elect to deal, including, but not limited to, payment of all amounts when due and with the suppliers rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your booking(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such booking(s), and/or in debiting your account for any costs we incur as a result of such violation. No waiver by of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative. If any dispute arises between you and during your use of the site or thereafter, in connection with and arising from your use or attempt to use this site, the dispute shall be referred to arbitration. The place of arbitration shall be Delhi, India. The arbitration proceedings shall be in the English or Hindi language. The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time. These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Delhi, India. Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information on the Contact Us page. Booking, Cancellations and payment policy, to be read in addition to the "Terms and Conditions"

    Booking Policy:

    While booking using the services of, the following rules apply: A booking can be done a maximum of 30 days before the date. Similarly, a booking can be done a minimum of 6 hours before. Booking can be done through our website at or our mobile site In case of online confirmed  bookings, an advance full payment needs to be done by the customer online while booking. The deposit amount is based on the estimated total cost and will be adjusted with the final amount at the end of the booking.  If needed customer can generate an online request without paying anything. The operator will contact the customer directly for confirmation. For every confirmed  booking, a invoice will be assigned at least 4 hours before delivery. The customer will get an email and/or sms confirmation with the bill and details after the assignment. Customer should carry a printout of the booking voucher or the booking confirmations SMS for Identification.

    Booking Completion and Final Payment:

    After completion of the booking, the final payment has to be done by the customer itself. The value of the final payment will be the total cost minus the advance payment (if any). The final payment should be an online payment by payment gateway might not be able to charge on cash or may not accept cheques. In rare cases, if the final amount is less than the advance booking deposit (if any), will refund the excess amount back to the customer on behalf of the operator.

    For booking modifications, following rules will apply:

    You can modify the date (shortened or extended) for a booked product without any additional charge (subject to availability of the vehicle). Changes in the booking date will require cancellation of the book and a re-booking, and in that case, cancellation charges will be applicable. All modification requests should be done directly with the operator. The customer just needs to call up the allocated operator to make changes.

    Cancellation rules:

    All the cancellation requests should be done online or through emailing at In case the booking is canceled more than 24 hours before the pick-up time, 20% of the advanced booking payment will be deducted. In case the booking is canceled 0-24 hours before the pick-up time, 100% of the advance deposit will be deducted as penalty.